Terms and Conditions

These Terms and Conditions govern your use of the website www.fobdegree.com and the travel services provided by Fob Degree Pvt Ltd ("Fob Degree", "we", "us" or "our").

By accessing our website, requesting a quotation, making a booking, making a payment, or using any of our travel services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.

Fob Degree provides both inbound and outbound travel services, including customised and packaged holidays, accommodation, air tickets, transfers, excursions, tours, activities and other travel-related services.

1. Acceptance of Terms

By using our website or booking any service through Fob Degree, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, please do not use our website or services.

These Terms and Conditions should be read together with the specific quotation, itinerary, invoice, booking confirmation and any additional booking conditions communicated to you for your particular trip.

2. Our Role as a Travel Agency

Fob Degree acts as a travel agent and/or travel service arranger. Depending on the booking, we may arrange travel services provided by third-party suppliers, including but not limited to:

• Airlines and other transportation providers
• Hotels, resorts and other accommodation providers
• Overseas destination management companies and local agents
• Tour operators
• Excursion and activity providers
• Transfer and transportation providers
• Cruise operators
• Visa and other travel-related service providers

The actual terms, conditions, availability, schedules, cancellation rules and refund rules of the relevant supplier may apply to the service booked.

We will make reasonable efforts to communicate material supplier conditions to the customer before or at the time of confirmation.

3. Quotations and Prices

All quotations are subject to availability and are not considered confirmed until Fob Degree has received the required payment and issued written confirmation.

Quoted prices may change before confirmation due to:

• Changes in airline, hotel or supplier rates
• Currency exchange rate fluctuations
• Government taxes, levies or charges
• Fuel surcharges
• Changes in supplier policies or availability
• Changes in government regulations or travel requirements

Unless otherwise stated, the final price applicable to a confirmed booking will be stated in the relevant invoice or booking confirmation.

Prices may be quoted in Sri Lankan Rupees (LKR), United States Dollars (USD), or another currency as stated in the quotation or invoice.

4. Booking Confirmation and Payment

A booking is confirmed only after Fob Degree receives the required payment and provides written confirmation by an official communication channel.

Depending on the package or service, payment may consist of:

• Full payment; or
• A deposit followed by payment of the balance by the specified due date.

Unless otherwise stated in the specific quotation or booking confirmation, the standard deposit may be 25% of the total package value, with the balance payable no later than 15 days prior to arrival/departure.

For bookings made within 15 days of the travel date, full payment may be required at the time of confirmation.

However, the payment schedule stated in the customer's quotation, invoice or booking confirmation will prevail where it differs from these general conditions.

5. Payment Methods and Official Communication

Fob Degree accepts payments through payment methods communicated through its official channels.

Customers should make payments only using the official bank details or payment links provided by Fob Degree through its authorised communication channels.

Fob Degree will not be responsible for payments made to unauthorised individuals, personal accounts, third parties or fraudulent payment channels.

For card payments processed through an external payment gateway, card information may be processed by the relevant payment service provider. Fob Degree does not normally receive or store complete card details.

Official contact:

Email: sales@fobdegree.com
WhatsApp: +94 77 9111511

6. Amendments to Bookings

Requests to amend a booking must be made in writing.

Amendments are subject to availability and the terms and charges imposed by the relevant airline, hotel, resort, tour operator, destination management company or other supplier.

Any supplier amendment charges, fare differences, administrative charges or other applicable costs will be payable by the customer.

An amendment is not considered confirmed until Fob Degree provides written confirmation.

7. Cancellation and Refund Policy

7.1 General Cancellation Principle

Cancellation requests must be submitted to Fob Degree in writing through an official communication channel.

Cancellation charges and refund eligibility depend on the services included in the booking and the cancellation conditions of the relevant suppliers.

Because Fob Degree arranges services from different suppliers, there is no single cancellation percentage applicable to every booking.

The cancellation and refund conditions applicable to a particular booking may be stated in the quotation, invoice, booking confirmation or other written communication provided to the customer.

7.2 Supplier Cancellation Charges

Depending on the booking, cancellation charges may be imposed by:

• Airlines
• Hotels and resorts
• Overseas suppliers or destination management companies
• Tour operators
• Activity and excursion providers
• Transportation providers
• Other service providers

Such charges may range from a partial deduction to the full amount paid, depending on the supplier's terms and the time of cancellation.

Certain services, including promotional airfares, special hotel rates, advance-purchase rates, permits, tickets, visas, activities and specially contracted services, may be non-refundable or non-changeable.

7.3 Fob Degree Charges

Where applicable, Fob Degree may deduct disclosed service, administrative, processing or cancellation charges from the refundable amount.

Any such charge applicable to the booking will be communicated to the customer where reasonably possible before confirmation.

7.4 Refund Calculation

Where a refund is approved, the refundable amount will generally be calculated as:

Amount Paid – Supplier Cancellation/Non-Refundable Charges – Applicable Fob Degree Charges – Applicable Payment/Bank/Transaction Charges = Refund Amount

The actual calculation will depend on the specific services included in the booking.

7.5 Airline Tickets

Airline tickets are subject to the fare rules and conditions of the relevant airline and ticket type.

Depending on the fare, a ticket may be refundable, partially refundable, non-refundable, changeable subject to a fee, or subject to fare differences.

Where an airline retains taxes, fares, penalties or other amounts, those amounts may be deducted from the customer's refund.

Airline schedules, delays, cancellations and operational decisions are outside Fob Degree's direct control.

7.6 Hotels, Resorts and Accommodation

Accommodation cancellation policies vary according to the property, room type, rate plan, season and booking conditions.

Some rates may be fully refundable until a specified deadline, while others may be partially refundable or completely non-refundable.

The cancellation conditions communicated with the booking will apply.

7.7 No-Show

If a customer fails to arrive for a confirmed service without cancelling within the applicable cancellation period, the booking may be treated as a no-show.

Unless the relevant supplier provides otherwise, a no-show may result in 100% of the applicable booking amount being charged, with no refund.

7.8 Customer-Requested Early Return or Unused Services

If a customer voluntarily leaves a tour early, fails to use a confirmed service, misses a transfer, excursion or activity, or chooses not to use part of a package, no refund will normally be due for the unused portion unless the relevant supplier agrees to provide one.

7.9 Supplier Cancellation

If a supplier cancels a service, Fob Degree will make reasonable efforts to communicate the available options to the customer.

Depending on the circumstances, available options may include:

• Rebooking
• Alternative arrangements
• Credit or voucher, where offered by the supplier
• Refund of amounts actually recoverable from the supplier

Where the supplier does not provide a refund, Fob Degree cannot guarantee a refund of the affected amount.

7.10 Force Majeure and Extraordinary Circumstances

Fob Degree shall not be responsible for losses caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• Pandemics or epidemics
• War or armed conflict
• Terrorism or security incidents
• Government restrictions
• Immigration or border restrictions
• Strikes or industrial action
• Airline or transportation disruptions
• Airport closures
• Political or civil unrest
• Supplier insolvency or operational failure
• Other events beyond reasonable control

In such circumstances, Fob Degree will make reasonable efforts to assist customers and recover any amounts refundable or transferable from suppliers.

Any refund will be subject to the amounts actually recovered from the relevant suppliers, unless otherwise required by applicable law.

8. Refund Processing

Approved refunds will normally be processed after the applicable supplier has confirmed and released the refundable amount to Fob Degree.

The processing period may therefore depend on airlines, hotels, overseas suppliers, banks and payment service providers.

Where practicable, refunds will be made using the original payment method.

Bank charges, payment gateway charges, foreign exchange differences and other non-recoverable transaction charges may be deducted where applicable and legally permissible.

9. Passport, Visa and Travel Documentation

Customers are responsible for ensuring that they possess valid passports, visas, permits and other documentation required for their destination.

For outbound travel from Sri Lanka, customers are responsible for complying with the immigration and entry requirements of the destination country.

For inbound travel to Sri Lanka, customers are responsible for complying with applicable Sri Lankan immigration, visa and entry requirements.

Fob Degree may provide general guidance but does not guarantee that a visa, entry permission or travel authorisation will be granted.

Visa fees, application fees and related charges may be non-refundable once an application has been submitted or processed.

Customers should ensure that all names, passport numbers, dates of birth and other information supplied to Fob Degree are accurate.

Fob Degree shall not be responsible for losses resulting from incorrect information supplied by the customer or failure to obtain required travel documentation.

10. Travel Insurance

Customers are strongly advised to obtain suitable travel insurance covering, where applicable, medical expenses, trip cancellation, trip interruption, baggage loss, delays, personal liability and other travel-related risks.

Fob Degree is not an insurer and does not provide insurance coverage unless specifically stated in writing.

11. Travel Services and Third-Party Suppliers

Fob Degree makes reasonable efforts to select and work with appropriate travel service providers.

However, third-party suppliers are independently responsible for delivering their respective services.

Fob Degree is not responsible for circumstances caused by a supplier that are outside Fob Degree's reasonable control, subject to applicable law.

Where Fob Degree receives a customer complaint relating to a third-party service, we will make reasonable efforts to communicate with the relevant supplier and assist the customer.

12. Customer Responsibilities

Customers must:

• Provide accurate and complete information
• Follow the instructions provided by Fob Degree and relevant suppliers
• Comply with immigration, customs, health, safety and local laws
• Respect accommodation, transportation and tour-provider rules
• Arrive on time for flights, transfers, excursions and other scheduled services
• Maintain valid travel documents
• Pay all applicable charges by the specified deadlines

Additional costs caused by a customer's failure to comply with these responsibilities may be payable by the customer.

13. Website Information

We make reasonable efforts to ensure that information published on www.fobdegree.com is accurate and up to date.

However, prices, availability, schedules, hotel facilities, government requirements and other travel information may change without notice.

Website content should not be interpreted as a guarantee that any particular service, facility, price or itinerary will remain available.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Fob Degree shall not be liable for indirect, incidental, special or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms and Conditions shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable Sri Lankan law.

15. Complaints and Customer Assistance

Customers should notify Fob Degree as soon as reasonably possible if they experience a problem with a travel service so that we have an opportunity to assist.

Complaints concerning a supplier service may also need to be addressed to the relevant supplier in accordance with that supplier's procedures.

Customers may contact:

Fob Degree Pvt Ltd
366/1, Galle Road
Colombo 3, Sri Lanka
Email: sales@fobdegree.com
Phone/WhatsApp: +94 77 9111511

16. Governing Law

These Terms and Conditions are governed by the laws of Sri Lanka.

Any dispute shall be subject to the applicable jurisdiction of the courts of Sri Lanka.

17. Changes to These Terms

Fob Degree reserves the right to update these Terms and Conditions from time to time.

The updated version will be published on www.fobdegree.com together with the revised effective date.

Changes will not retrospectively alter confirmed booking conditions unless required by applicable law or agreed with the customer.

18. Contact Us

Fob Degree Pvt Ltd
366/1, Galle Road,
Colombo 3, Sri Lanka
Email: sales@fobdegree.com
Phone/WhatsApp: +94 77 9111511

For the avoidance of doubt, the specific booking confirmation, quotation and applicable supplier conditions provided to the customer shall form part of the contractual terms applicable to that booking.