Privacy Policy

Fob Degree Pvt Ltd ("Fob Degree", "we", "us" or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit www.fobdegree.com, contact us, request a quotation, make a booking, or use our inbound or outbound travel services.

This Privacy Policy should be read together with our Terms and Conditions.

1. Personal Information We Collect

Depending on the nature of your enquiry or booking, we may collect information including:

Contact and identification information

• Full name
• Email address
• Telephone/mobile number
• Residential or correspondence address
• Nationality
• Date of birth
• Passport number and passport details
• Other identification or travel-document information where required

Travel information

• Travel dates
• Destination and departure information
• Accommodation preferences
• Flight information
• Travel companions' information
• Special travel requirements
• Dietary or activity preferences
• Visa-related information
• Other information necessary to arrange the requested travel services

Payment and transaction information

We may collect information relating to payments, invoices and transactions.

Where payments are processed through a third-party payment gateway or financial institution, payment card information may be collected and processed directly by that provider.

Fob Degree does not normally store complete payment card details.

Website and technical information

When you visit our website, we may collect technical information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visits
• Referring websites
• Cookie and similar technology information

2. How We Collect Information

We may collect personal information when you:

• Submit an enquiry through our website
• Request a quotation
• Make a booking
• Make a payment
• Contact us by email, telephone or WhatsApp
• Subscribe to our newsletter or marketing communications
• Participate in promotions or surveys
• Visit or use our website

We may also receive relevant information from travel suppliers or service providers where necessary to fulfil your booking.

3. Why We Use Your Information

We may use personal information for purposes including:

• Responding to enquiries
• Preparing quotations
• Processing and managing bookings
• Arranging flights, accommodation, transfers, tours and activities
• Communicating booking confirmations and travel information
• Processing payments
• Coordinating with airlines, hotels, resorts, destination management companies and other suppliers
• Assisting with visa or travel documentation where requested
• Providing customer support
• Managing cancellations, amendments and refunds
• Handling complaints and disputes
• Complying with legal and regulatory obligations
• Maintaining business and financial records
• Improving our website and services
• Preventing fraud, misuse and security incidents
• Sending promotional communications where permitted and where applicable consent has been provided

4. Travel Service Providers and Data Sharing

To provide the services you request, we may need to disclose relevant personal information to third parties, including:

• Airlines
• Hotels and resorts
• Destination management companies
• Overseas travel agents or local suppliers
• Tour operators
• Transfer and transportation providers
• Excursion and activity providers
• Visa or travel-document service providers
• Payment service providers
• Technology and IT service providers
• Insurance providers where requested
• Government, immigration, customs or regulatory authorities where required

We only seek to provide information reasonably necessary for the relevant purpose.

Because Fob Degree provides both inbound and outbound travel services, some information may need to be shared with service providers located outside Sri Lanka in order to arrange travel services in another country.

5. Legal and Regulatory Disclosure

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government or regulatory authorities
• Meet immigration, visa, customs or border requirements
• Prevent or investigate fraud or unlawful activity
• Protect the rights, property or safety of Fob Degree, our customers or other persons
• Establish, exercise or defend legal claims

6. Marketing Communications

If you subscribe to our marketing communications, we may send information about:

• Travel packages
• Special offers
• Promotions
• New destinations
• Travel-related services
• Newsletters

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an existing booking, payment, cancellation, amendment or other service you have requested.

7. Cookies

Our website may use cookies and similar technologies to:

• Enable website functionality
• Improve user experience
• Understand website traffic and usage
• Analyse website performance
• Support marketing and advertising activities where applicable

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Where third-party service providers process information on our behalf, we seek to use appropriate providers and take reasonable steps to protect the information shared with them.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing and administering bookings
• Providing customer support
• Maintaining accounting and financial records
• Meeting legal, regulatory and tax obligations
• Resolving disputes
• Protecting our legal rights
• Managing legitimate business requirements

The retention period may vary depending on the type of information and the purpose for which it is held.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.

10. Your Rights

Subject to applicable law and any lawful limitations, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Object to or request restriction of certain processing where applicable
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Make a complaint regarding the handling of your personal information

Requests should be made to:

Email: sales@fobdegree.com

We may need to verify your identity before processing a request.

11. Children's Information

Our website and travel services are not specifically directed at children.

Where travel arrangements involve children or minors, personal information relating to them may be collected from a parent, guardian or other authorised person where necessary to arrange the requested travel services.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, social media platforms or other external services.

Fob Degree is not responsible for the privacy practices, security or content of third-party websites.

Customers should review the privacy policies of third-party services before providing personal information to them.

13. International Data Transfers

Because we arrange both inbound and outbound travel, your information may be transferred to or accessed by suppliers and service providers located outside Sri Lanka.

Such transfers may be necessary to arrange your accommodation, flights, transfers, excursions, visas or other requested services.

We take reasonable steps to ensure that personal information is handled appropriately in connection with such services, subject to applicable law.

14. Data Breaches and Security Incidents

If we become aware of a personal data breach that requires notification under applicable law, we will take reasonable steps to assess and respond to the incident and make any required notifications to relevant parties or authorities.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or regulatory requirements.

The latest version will be published on www.fobdegree.com with the updated effective date.

16. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Fob Degree Pvt Ltd
366/1, Galle Road,
Colombo 3, Sri Lanka

Email: sales@fobdegree.com
Phone/WhatsApp: +94 77 9111511